FAQ

Frequently Asked Questions (FAQ)

 

  1. What materials are used in your jewelry?

 

Our jewelry pieces are made from high-quality materials, including stainless steel, sterling silver, gold-plated metals, and a variety of gemstones and crystals. Specific details about each piece can be found on the product page.

 

  1. How do I care for my DKJewelryJA items?

To keep your jewelry looking its best, avoid contact with water, perfumes, and harsh chemicals. Store pieces in a dry, cool place and use a soft cloth to clean them regularly.

 

  1. Do you offer custom orders or personalized jewelry? 

Yes, we offer custom and personalized jewelry options. Contact us for more information about creating a unique piece that suits your style.

 

  1. What is your return and exchange policy?

We accept returns and exchanges within 14 days of receiving your order, provided the items are unworn and in their original packaging. Custom or personalized items are not eligible for returns. Please reach out to our customer service for assistance with returns.

 

  1. How long does shipping take, and do you ship internationally?

Standard shipping within Jamaica typically takes 3-5 business days. International shipping times vary based on the destination and chosen shipping method. Additional customs fees may apply for international orders.

 

  1. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

 

  1. What payment methods do you accept? 

We accept major credit cards, PayPal, and other secure payment methods. For local customers, bank transfers and cash on delivery may also be an option.

 

  1. How can I contact customer service?  

You can reach us via email at dkaysjewelry2018@gmail.com or through our contact form on the website. We’re available Monday to Friday, 9:00 AM to 6:00 PM.

 

  1. What if my item arrives damaged?  

If your item arrives damaged, please contact us within 3 days of receipt with a photo of the damage. We will work with you to arrange a replacement or issue a store credit.

 

  1. Are there any discounts or promotions?

We frequently run promotions and offer special discounts. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

 

  1. Do you collaborate with influencers or accept partnerships?

Yes, we’re always excited to collaborate with like-minded individuals and brands. If you’re interested, please email us at dkaysjewelry2018@gmail.com 

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