Shipping Policy
Shipping Policy
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed. You will be notified via email if there are any significant delays.
Shipping Rates and Delivery Times
- Standard Shipping (Domestic - Jamaica):
Shipping rates are calculated at checkout based on your location. Delivery typically takes 1-3 business days depending on the selected method.
- Same day delivery is available for customers in Montego Bay if order is placed by 8:00 am.
International Shipping:
We ship worldwide! International shipping rates are calculated at checkout based on your destination. Delivery times vary but generally take 7-21 business days, depending on the region.
Tracking Your Order:
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 48 hours for tracking updates to be reflected.
Customs, Duties, and Taxes;
International shipments may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. DKJewelryJA has no control over these charges, and customs policies vary widely by country.
Delivery Issues:
If your order is delayed beyond the estimated delivery window, please reach out to us at dkaysjewelry2018@gmail.com.
We will do our best to assist you. For lost or damaged packages, please notify us within 7 days of the estimated delivery date for support and potential resolutions.
Address Changes and Order Modifications:
Please ensure that your shipping address is correct at the time of order placement. We cannot guarantee that we will be able to update your address or modify your order once it has been processed.
Shipping Limitations:
Due to certain restrictions, we may be unable to ship to specific areas or regions. We will inform you promptly if your order cannot be shipped to your designated address.
Holiday Shipping:
During peak holiday seasons, delivery times may be extended. We recommend placing orders early to ensure timely delivery.
Contact Us:
If you have any questions or concerns about our shipping policy, please contact us at dkaysjewelry2018@gmail.com call us at 876-362-4001.